we are committed to providing exceptional visa consultation services with complete
transparency. This refund policy outlines the terms and conditions governing refund requests
for our services.

Refund Eligibility

We offer refunds under the following circumstances:

• Duplicate Payments: If you have been inadvertently charged multiple times for the same service due to technical or processing errors on our part.
  
• Service Delivery Failure: If we are unable to commence or complete your visa application processing due to circumstances within our control or operational errors.
  
• Pre-Processing Cancellation: If you choose to cancel your application before we have initiated the processing phase
  and no work has been undertaken on your behalf.
  
  

  Non-Refundable Circumstances

  
  Please note that refunds will not be provided in the following situations:
• Embassy/Consulate Decision: Visa rejection or refusal by the relevant embassy,
  consulate, or immigration authority
  
• Applications in Progress: Cases where your application has been officially submitted to
  the relevant authorities or is currently under review
  
• Client-Related Issues: Applications affected by incorrect, incomplete, or misleading
  information provided by the applicant
  
• Third-Party Fees: Government fees, embassy charges, or other third-party costs that
  have been paid on your behalf

Refund Request Process
Submission Requirements

• All refund requests must be submitted in writing via email to info@visamate.co.uk
• Requests must be made within seven (7) calendar days of the original payment date
• Please include your transaction reference number, payment details, and reason for the
  refund request
  Processing Timeline
• Refund requests will be reviewed and processed within 7-10 business days from the date
  of receipt
• Approved refunds will be credited to the original payment method used for the
  transaction
• You will receive email confirmation once the refund has been processed
  Important Notes
• Refund amounts may be subject to applicable processing fees charged by payment
  providers
• Partial refunds may apply depending on the stage of service completion
• This policy is subject to applicable consumer protection laws in the United Kingdom
  Contact Information
  
  For refund requests, inquiries, or clarification regarding this policy, please contact us:
  Email: odysseyoasis.co.uk@gmail.com
  Phone: +447411507490
  Website: https://odysseyoasis.org/
  
  This refund policy is effective as of the date of publication and may be updated periodically.
  Please review the most current version on our website.